Edexcel Business A Level Revision

Job empowerment - giving employees the power to do their job. The concept is closely linked to motivation and customer service. Put simply, employees need to feel that their actions count. Empowerment is a catch-all term that covers: Giving authority to make decisions to front-line staff (e.g. hotel receptionist, call centre assistant) Encouraging employee feedback Showing more trust in employees This is a stage beyond delegation, giving employees more control over their working situation. ADVANTAGES Increasing the Productivity and Morale. Those who are given the responsibility to create their own decisions can feel more trusted in which their contributions have a direct factor in the success of the company. This can actually offer them to boost their morale. Bigger Involvement Leading to Bigger Commitment. When employees are given greater involvement by increasing their responsibility, they are able to become more involved in the development of strategies for the organ...

Delegation - Where responsibility for carrying out a task or role is passed onto someone else in the business. Delegation involves the assignment to others of the authority for particular functions, tasks, and decisions. Delegation can allow subordinates to gain more autonomy and become empowered leading to an increase in performance The main advantages and disadvantages of delegation can be summarised as follows: Advantages Reduces management stress and workload Allows senior management to focus on key tasks Subordinates are empowered and motivated Better decisions or use of resources (potentially) Good method of on-the-job training  Disadvantages Cannot / should not delegate responsibility Depends on quality / experience of subordinates Harder in a smaller firm May increase workload and stress of subordinates