Edexcel Business A Level Revision

Job empowerment - giving employees the power to do their job. The concept is closely linked to motivation and customer service. Put simply, employees need to feel that their actions count. Empowerment is a catch-all term that covers: Giving authority to make decisions to front-line staff (e.g. hotel receptionist, call centre assistant) Encouraging employee feedback Showing more trust in employees This is a stage beyond delegation, giving employees more control over their working situation. ADVANTAGES Increasing the Productivity and Morale. Those who are given the responsibility to create their own decisions can feel more trusted in which their contributions have a direct factor in the success of the company. This can actually offer them to boost their morale. Bigger Involvement Leading to Bigger Commitment. When employees are given greater involvement by increasing their responsibility, they are able to become more involved in the development of strategies for the organ...

Scientific Management - A motivational theory developed by Frederick Taylor to try and increase the productivity in businesses, specifically factories.   ADVANTAGES OF SCIENTIFIC MANAGEMENT Avoids inaccuracy in production of products Better planning and decision making Enhances teamwork - cooperation between managers and workers Maximises productivity Improved democracy in the workplace Increased opportunities for workers to acquire further training DISADVANTAGES OF SCIENTIFIC MANAGEMENT Not suitable for big firms, only small organisations Managerial decisions may involve severe stress for managers due to need for complete control over the work place Feelings of pressure among employees mainly influenced by piece rate as if they don't make enough of their product, they wont get enough money to live on. May demotivate employees due to repetition of task with no flexibility In order to meet productivity requirements, quality may suffer...