Motivational Theories - Mayo and Human Relations Theory 1.4.4

Human relations approach - emphasises the importance of ways in which people interact and how they are treated. Motivation can improve when the employee feels more involved.

Mayo believed that workers are not just concerned with money but could better motivated by having their social needs met whilst at work (something that Taylor ignored).

The Human relations approach focused on managers taking more of an interest in the workers, treating them as people who have worthwhile opinions and realising that workers enjoy interacting together.

Mayo concluded that workers are best motivated by:

• Better communication between managers and workers
• Greater manager involvement in employees working lives
• Working in groups or teams
• Better working conditions

Psychological and social factors are more important in increasing productivity

His theory most closely fits in with a paternalistic style of management.

ADVANTAGES OF HUMAN RELATIONS APPROACH

• Workers are recognised and appreciated for their work so increases motivation
• Their well-being is considered 
• Relationship between managers and workers are built
• Potential to increase employee retention rates

DISADVANTAGES OF HUMAN RELATIONS APPROACH

•  Companies risk workers becoming too social or easily swayed by personal emotions and opinions when making decisions, rather than relying on hard data.
•  It may be more difficult to reprimand employees for poor performance or dismiss them once they have become invested in the company.
• More freedom for workers = less control over workers 

Key summary for Mayo:

1.  Workers motivated by having social needs met
2. Workers should work in teams
3. Managers should have greater involvement in employee's working life
4. More two-way communication between managers and workers.